the shipping of your octavia elizabeth order is always insured. orders ship within 3 days of purchase unless otherwise specified in the product description. custom orders take a minimum of 3 weeks.
shipping is calculated at checkout and client has the right to choose whatever carrier they wish. we always recommend fedex over all others, but client may choose from any of the options. orders may not be shipped to p.o. boxes or apo/fpo addresses unless you select the carrier USPS.
we ship internationally via fedex overnight only. octavia elizabeth is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and octavia elizabeth is not responsible for any delays or other issues that may arise when shipping internationally.
once your order has shipped, you will receive an email with your tracking number. all orders over $500 require a signature upon delivery. please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery.
octavia elizabeth is not responsible for any lost packages, delayed delivery, force majeure, or any other issues once your order leaves octavia elizabeth. if your order is sent back to octavia elizabeth by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order.
octavia elizabeth does not accept shipping accounts provided by the customer.